Legal & Compliance

The complete set of documents that govern your use of the NeighbourGuard community-safety platform. Drafted in line with POPIA, CPA, ECTA, and South African common law — and currently under attorney review before final publication.

Drafts for legal review · final wording pending counsel sign-off

Public — what you sign up to

How we collect, use, store, and share your information; your POPIA rights and how to exercise them.

04 — CPA · ECTA

Terms of Service

The contract between you and NeighbourGuard — what we do, what you pay, and what we promise.

05 — Critical notice

Emergency Alerting Disclaimer

NeighbourGuard is not an emergency service — read this before you fire an activation.

Which cookies we set, why we set them, and how to refuse the non-essential ones.

Acceptable Use Policy

Conduct rules for tenants, members, and responders — false alarms, broadcast misuse, enforcement.

Refund & Cancellation Policy

Cooling-off, pro-rata refund schedule, hardware returns, and how to dispute a charge.

Tenants & paying customers

Service Level Agreement

Uptime, alarm-dispatch latency, support response, and service credits per tier.

11 — POPIA s21

Data Processing Addendum

For tenants who are themselves Responsible Parties — NeighbourGuard as your Operator.

Sub-processor List

The third-party providers we use — categories, locations, and cross-border transfer bases.

POPIA statutory forms (exercise your rights)

Form 1 — POPIA s11(3)

Objection to Processing

Object to NeighbourGuard processing your personal information.

PDF · fillable

Form 2 — POPIA s24

Correction or Deletion

Ask us to correct or delete inaccurate, irrelevant, or unlawfully held information.

PDF · fillable

Form 4 — POPIA s69(3)

Opt out of Direct Marketing

Stop NeighbourGuard direct-marketing communications by SMS, email, WhatsApp, voice, or post.

PDF · fillable

Form 5 — POPIA s74

Complaint to the Regulator

Lodge a complaint with the Information Regulator directly. Use after the IO has had time to resolve.

PDF · fillable

Members & responders

Household Member Terms

What an individual household member opts into when their tenant enrols them.

Volunteer Responder Agreement

No-employment, no-payment, no-indemnity envelope for community responder volunteers.

Internal & regulator

Data Protection Procedures

Internal SOPs for staff — DSR handling, breach response, training, operator review.

WhatsApp Business API Compliance

Opt-in, template categories, prohibited content, quality thresholds, tenant obligations.

06 — POPIA s19

Data Security Protocols

Technical and organisational measures we apply — IAM, transport, storage, audit, incident response.